Client Portal Privacy Notice

Last updated July 15, 2022

Diameter Health is committed to protecting the privacy and security of information you provide us through the use of our client support website at This Privacy Notice describes the information we collect if you utilize this site or submit a request for support and explains how we use and protect that information. For information regarding the information we collect on our public website, please see our website privacy policy.

Personal Information we Collect

For the purpose of this Privacy Notice “personal information” means information that may identify you as an individual.

We collect personal information directly from you if you create an account on the Client Support Portal, send an email to, submit a ticket, or participate in a community forum on the Client Portal. This information includes your name, telephone number, email address/username, the name of your company, your role or title, and other information you provide us with.

We and our service providers also collect information that allows us to personalize your visits to our client support website through the use of cookies, web beacons, and other technologies that enhance your experience and gather information about visitors and visits to our client support website. Please refer to the Cookies and Similar Technologies section below for additional information.

How we Use Personal Information

The personal information that we collect from and about you helps us personalize and continually improve your experience. We may use the personal information we collect from you in some of the following ways:

How we Share Personal Information

We may share your personal information as follows:

We may also disclose your personal information as permitted by law in the following circumstances:

Cookies and Similar Technologies

A cookie is a small text file that is sent to or accessed from your web browser or your device. The cookie enables the website to recognize unique visitors and make the use of the site more meaningful. This information may include your IP address, web browser and device characteristics, operating system, language preferences, referring URLs, country, location, pages viewed, time spent on pages, links clicked and other web browsing information.

We use several types of cookies on our client support website. Some of these cookies are placed by us, while others are placed by certain service providers. They include:

We also use analytics services such as Google Analytics to learn more about your use of our website including the number of website visitors, which pages of our site are most popular, which browsers are used, and certain demographic information.  This information helps us improve our website.  You can learn more about how Google Analytics uses your data by visiting

You may choose to turn off certain cookies through your browser settings.

Safeguarding your Personal Information

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no system or online transmission of data is completely secure and we cannot guarantee the security of personal information transmitted online. We encourage you to take reasonable precautions to safeguard your personal information which may include accessing the website within a secure environment.

Retention of Personal Information

We will store the personal information you provide for as long as we believe is necessary or appropriate to carry out the purpose(s) for which we collected it or to comply with applicable laws, contracts, or other rules or regulations.

Users Outside the United States

Our client support site is intended for users and activities located in the United States and this Privacy Notice describes how we use and disclose your personal information pursuant to United States laws. We make no representation that this site is appropriate or available for use in locations outside the United States. By utilizing this site and/or requesting support, you understand and agree that your personal information will be processed in the United States or in the countries where our vendors are located.

Changes to Privacy Notice

We reserve the right to change this Privacy Notice at any time. As business needs change, we will review our practices regarding the collection and use of personal information and amend this Privacy Notice as appropriate. We will notify users of any such changes by posting such changes on the client support website. Your continued use of this website after the effective date posted at the top of this page constitutes your acceptance of the amended Privacy Notice. 

Questions and Feedback

If you have any questions, comments, or concerns about this Privacy Notice or how we collect and use personal information, please contact us at: